UniBet Privacy Policy

At UniBet, we are committed to protecting your personal data and respecting your privacy whenever you use our platform. This UniBet Casino privacy policy explains how we collect, store, use and protect the information you share with us when you play, deposit, withdraw or simply browse our site. By creating an account or using our services, you agree that we may process your data as described below.

Who We Are

Our casino is operated by Optdeck Service Limited, a company registered in Malta under number C 96335, with its registered address at Level 6 - The Centre, Tigne Point, Sliema TPO 0001, Malta. We form part of FDJ United, and Kindred Group Plc is named as the group under which certain data sharing and transfers of account rights may take place. Our services in the Netherlands are provided under a remote gambling licence issued by the Kansspelautoriteit, licence number 1730/01.267.175. Dutch law governs our agreement with you, and the Netherlands is the place of agreement for all users of UniBet casino online.

Information We Collect

When you register for a UniBet login, deposit funds, place a bet or contact our support team, we collect a range of personal data necessary to operate our services responsibly and securely.

• We collect identification details such as your name, date of birth, address, nationality and contact information provided during registration.
• We collect financial information, including payment method details, deposit and withdrawal history, and verified counter-account data used for bank transfers.
• We collect gaming activity data, such as the games you play, your stakes, session duration, deposit limits and self-set balance limits.
• We collect technical information, including your IP address, device type, browser data and login records from our UniBet app and website.
• We collect communication records when you contact us via live chat, e-mail, telephone or our Help Centre.

How We Use Your Data

We use the information we collect to provide, maintain and improve our UniBet online casino services, verify your identity, prevent fraud and comply with our licensing obligations. Our systems use your data to enforce the mandatory session, deposit and balance limits you set at registration, and to apply any additional deposit limits we may impose based on your disposable income, as permitted under Dutch gambling regulation. We also use your information to personalise your experience, including tailoring a unibet bonus, unibet promo code or unibet welcome bonus offer relevant to the products you use, whether that is our sportsbook, unibet casino bonus offers, unibet poker or unibet live casino games.

We may also use your data to send you marketing communications about new promotions, tournaments or a unibet bonus code, but only where you have given your consent or where permitted by law. You can withdraw this consent at any time through your account settings.

Legal Basis for Processing

We process your personal data on several legal grounds, including the performance of our contract with you, our legitimate interest in preventing fraud and money laundering, compliance with Dutch gambling and anti-money-laundering legislation, and, where applicable, your explicit consent. Where we rely on consent, such as for certain marketing communications, we will always give you a clear way to opt out.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to run our casino unibet services effectively.

• We share data with payment providers such as iDEAL, WERO, Visa, Mastercard, Trustly, Brite, PayPal and paysafecard to process your deposits and withdrawals.
• We share data with our game and platform providers, including Kambi Malta Ltd for sportsbook services, Sportradar AG for virtual sports, Relax Gaming Limited for poker and bingo, and live casino suppliers such as Evolution Gaming, Pragmatic Play and Stakelogic Live.
• We share data with regulatory authorities, including the Kansspelautoriteit, where required by our licensing obligations.
• We share data with fraud prevention and identity verification services to protect your account and our platform.
• We may transfer certain account information within the Kindred Group Plc structure in connection with data sharing or transfers of account rights.

Cookies and Similar Technologies

We use cookies and similar technologies across our website and UniBet app to remember your preferences, keep you securely logged in, and analyse how you use our services. Cookies also help us recognise returning players and tailor promotions, such as tournament invitations or bonus unibet offers, to your interests. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our site.

Data Security

We take the security of your personal data seriously and apply industry-standard technical and organisational measures to protect it against unauthorised access, loss or misuse. Our payment processing systems are encrypted, and access to your account information is restricted to authorised personnel only. Withdrawals are always paid to a single verified counter-account held in your own name, which adds an additional layer of protection against fraudulent transfers.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including meeting our legal, regulatory and accounting obligations. If your account remains unused for twelve months, we may apply a monthly administration fee after providing thirty days' notice; your data will still be processed in accordance with this policy during that period, and any fee is refunded if you reactivate your account within three months.

Your Rights

You have a number of rights regarding the personal data we hold about you. We are committed to helping you exercise these rights whenever you use unibet casino online or our mobile applications.

• You have the right to access the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing.
• You have the right to request a copy of your data in a portable format.
• You have the right to lodge a complaint with the relevant data protection authority.

To exercise any of these rights, you can contact our support team through live chat, e-mail, telephone or our Help Centre, all available 24 hours a day in Dutch.

International Data Transfers

Because we operate as part of a wider international group, your data may be transferred outside the Netherlands or the European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses, to maintain a level of protection consistent with this policy.

Age Restrictions and Responsible Data Use

Our services, including all bonus offers and unibet casino bonus code promotions, are only available to players aged 24 and over. We use the personal data collected during registration and identity verification to confirm that you meet this age requirement and to support our responsible gambling obligations, including monitoring deposit and session limits.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your rights described above, please reach out to us through our Help Centre, live chat, telephone or the contact details provided in your account area. Our team is available around the clock to assist you.